tbryceadvisors.com Blog

Service That Sparkles!

September 27th, 2007

It makes me smile when I have an experience that shows that great customer service is still alive and well. The diamond had fallen out of my wife’s wedding ring and she needed a jeweler to repair it. She asked me to drop it off at Fey Jewelers (www.feyjewelers.com) along with a bracelet that had a broken clasp. Even though we had not purchased her wedding ring at Fey, she had gotten it cleaned there and was pleased with the results. I had also purchased a bracelet for my wife at Fey and was impressed with their service, selection and store layout. The complimentary beverages (water, wine, etc.) were a particularly nice touch. I dropped off the ring and waited to hear how much the repairs would cost. After checking with the manager, the salesperson informed me that there would be no charge for either piece. They also cleaned both items so they sparkled like new. I even got a follow up call a week later just to make sure that my wife was happy with the items….WOW! Our anniversary and my wife’s birthday are both coming up soon. I guess you know what store is on the top of my list.

Entry Filed under: Uncategorized